We stand by our beans. If something’s not quite right with them , here’s how we’ll make it better. You can post your beans back to us if there is something wrong with the coffee this does not cover beans or grounds that you dont like the taste of or have half used. If there is an actual issue with the beans and they are faulty then you may return them to us. We are proud to say that no customer has returned beans to us yet.

But just incase you need to here is our policy

• Perishable Goods (Roasted Coffee): Typically, roasted coffee cannot be returned if you simply dislike the flavour or changed your mind.
• Damaged/Incorrect Items: If the product is faulty or damaged, we will offer a refund or replacement upon receiving proof of purchase.
• Timeframes: Return windows is 14 days so please get in contact with us and dont leave it longer.
• Conditions: Returns require the item to be unopened, unused, and in its original packaging.
• Shipping Costs: Customers are responsible for return shipping costs unless the item is faulty where after seeing pictures of the faulty goods then we would send out a pre approved envelope for you to post back to us with in 14 daysw of recieving your goods.